The Lean Practice Coach

It’s a process, not an event. Dating is a process. So is losing weight and building a practice. On the other hand, putting up a trade show booth is an event. So are making an appointment and having surgery. Events are easier to manage, pay for and get excited about. Processes build results for the long haul. Lean focuses on processes, putting in place a framework of continuous improvement to ensure efficiency and effectiveness over the long run. All, of course, aimed at and oriented to customer/patient satisfaction and quality improvement. Lean is process improvement.